Frequently Asked Questions (FAQ)
Q: I've taken trainings at the Connecticut Women's Consortium (CWC) in the past--why isn't the system recognizing my user email or password?
A: As of December 2nd, 2020 we moved to a new registration system. If you recently registered for a course we may have transferred your account email over; otherwise, you will need to create a new account. When creating your account please be sure to utilize your most recent account email address. If you believe you already have a profile but still cannot log in, please call the Education & Training department for assistance at (203)909-6888 x2.
Q: What is the cancellation/refund policy?
A: As of January 1st, 2020, CWC will no longer offer credit on account for training cancellations. If you can no longer attend a training you've registered for, you must call CWC and speak with a staff member to immediately transfer into another course or request a refund. refunds, minus a 25% administration fee, are only available up to 48 hours ahead of the training. Alternatively, you may transfer into another course of your choosing up until 9am on the training day. Conferences may have different cancellation policies. Please refer to the individual conference page to learn more.
Q: What do I do if my agency is paying with a check/purchase order?
A: If registering using a purchase order or check request form, download our registration form and fax it along with a copy of your signed purchase order or check request form to (203) 909-6894. You can mail or fax a check with your registration form. There is a $25 bank & handling fee for all returned checks. Failure to pay this fee will prevent you from registering for future courses. Checks and purchase orders are payable to The Connecticut Women's Consortium and can be sent to:
ATTN: Education & Training,
The Connecticut Women’s Consortium
2321 Whitney Avenue,
Suite 401, Hamden, CT 06518
Q: Can I register over the phone?
A: In order to protect you as a consumer, CWC is not able to accept credit card payments or registrations over the phone.
Q: If I have to leave early on the day of a training or arrive late, will I get Continuing Education Credits (CECs) for the time that I was present?
A: No, partial credit is not given. If you arrive 30 minutes after the start of the event or leave during the event for any reason you will not receive credits, as you have not completed training in the topic. Sign-in typically begins 30 minutes before each event. You are required to sign in and out, before and after the training to receive CECs. In accordance with accreditation standards, continuing education hours are only given to those individuals who have completed training in the entire workshop.
Q: How can I register a group?A: To register a group, you will need to fill out a registration form for each individual and send with an agency purchase order, via fax or email. Please call for additional assistance (203)909-6888 x2.
Q: How do I access an on-demand online course once I've registered?A: Please follow the below instructions to access your online courses after purchasing.
Q: What is the difference between an on-demand online course and a live virtual training?A: Online courses and virtual trainings are two different options to learn from home with CWC. You can review the differences between the two below. On-Demand Online courses...
Live Virtual trainings...
Q: I attended a training and didn't receive an email with instructions on how to obtain my CEC certificate. What do I do?
A: Check your spam or junk mail folders for an email from firstname.lastname@example.org. If you still cannot find the email, then you may follow the instructions below:
1. Log in to your CWC profile at www.womensconsortium.configio.com.
2. Click on “My CE Credits”. Click on "My CE Credits" again to view your education credit profile. You will see the course listed under “Pending Credit” and can submit for credit on this page.
3. Once you’ve completed the evaluation, click on “View Connecticut Women's Consortium Certificate" under "Submitted Credit".
Q: I am trying to access my CEC certificate on a mobile device. What do I do?
A: For the best user experience, we strongly suggest you access your certificate from a desktop or laptop computer. If you opt to use a mobile device, follow the instructions below.
1.Log in to your CWC profile at www.womensconsortium.configio.com.
2. Click the menu drop down at the center of your screen (blue button with 3 lines).
3. Select "My CE Credit" from the drop down. This will bring you to your "Streaming Classroom".
4. Click the menu drop down from the top of the screen again, and select "My CE Credits".
5. You can then follow the prompts under "pending credit" to submit your evaluation and download your certificate.
Q: How do I access order statements and receipts from previous trainings I have purchased?
Q: What happens if a course is full but I still want to attend?
A: When a course hits the maximum amount of participants, a wait list will become available for sign-ups if applicable. You can sign up for the wait list in the same place you would typically register for the course. Once you successfully add your name to the wait list, you will receive a confirmation email. It is important to note that being on the wait list does not guarantee enrollment. If a seat becomes available, all individuals on the wait list will receive an email notifying them of the opening. It will then be first come, first serve. Be sure to follow the instructions on the email to register for the open slot. If you see that only the wait list option is listed, then someone else registered for the open space ahead of you and the course is once again full. There is no need to sign up for the wait list again if this occurs, as your place on the list will automatically roll over.
For additional questions or concerns not answered above, please call us at (203)909-6888 x2 or email at email@example.com.